"Pulse", CX Studio

Customer experience studio Pulse is working to evaluate the customer experience - in the digital channels : web-sites and mobile apps, - in the offline channels: cafe, restaurant, store. We have unique methodology how to estimate the current level of digital customer experience by following steps - 1) Audit of Customer Journey Map 2) Analysis of service functionality 3) Estimation of the emotional design and trust and create a vision how to 1) Fix all the pain points in existing Customer Journey 2) Design the Blueprint of the service 3) Implement the new ideas based on the insights from research results in order to 1) Increase the level of customer satisfaction 2) Build robust company processes 3) Get more profitability of your business