Diziana

Content is rapidly becoming a critical business asset. An important task as a product or service provider is to encourage your customers to self-service their own issues. An aesthetic and engaging Help Center increases customer self-service, thereby increasing your company’s ticket deflection with the corresponding reduced support costs. Diziana provides solutions for companies wishing to develop, expand or modify their existing or new Zendesk help centers. The first implementation of our long-term plan is offering new and existing Zendesk customers the ability to have a top-of-the-range help center. The objective is to allow our clients to purchase a ready-made template quickly and, when requested, to brand the templates to a client’s specific requirements. Together with advanced technological plug-ins to add additional functionality to the Zendesk help center, our clients can essentially implement any type of help center they want. To complete the picture, we can help with the actual content - from structuring the content appropriately according to user and product type - and authoring of the content itself.