easyappforZ

We are certified Administrators and Developers specializing in getting the most out of Zendesk, implementing workflows, audits, training, API integrations, and custom development of Zendesk Apps. Our Zendesk Apps: easyapp: Connect your CRM, ERP or any API-enabled system to Zendesk in minutes without coding. Display relevant customer data, orders, and external information directly in your tickets. Perfect for enhancing agent productivity with a 360° customer view. Ticket Times: Track and analyze time spent on tickets by your agents. Get detailed insights into productivity metrics, identify bottlenecks, and optimize workload distribution. Perfect for improving team efficiency and time management in your customer support. Ticket Quality: Get detailed insights into your ticket handling, SLA compliance, and team performance metrics. Analyze first response times, resolution times, and group transfers. Perfect for Administrators, Supervisors, and QA staff looking to enhance service quality. Admin Suite: Manage your licenses, end users, organizations and schedules in one place. Find more here: https://www.easyappforz.com/ Start using them today and transform your Zendesk experience. ¡Make it easy!