European Contact Centre & Customer Service Awards (ECCCSA)

The European Contact Centre & Customer Service Awards (ECCCSAs) greatest awards programme in the European customer contact industry. In its 24th year, the award-winning ECCCSAs is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers. The awards are highly regarded for its robust judging process, the ECCCSAs award organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively. ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars. In 2024, ECCCSA became the awards programme associated with ECCA, the European Customer Contact Alliance. ECCA brings together a network of national industry associations all looking to advance customer and employee experiences for the benefit of society.