Echoing our clients in every conversation.
Founded in the North East in 2001 with a focus on delivering CX excellence, Echo-U has since established itself as the UK's leading boutique customer contact centre. Trusted by the nation's premium brands, we manage Customer Contact through transparent, consultative and valued partnerships.
Your Partner in Customer Experience (CX)
At Echo-U, we seamlessly blend the best of human intelligence (HI) with cutting edge artificial intelligence (AI) to create bespoke customer experience (CX) solutions that meet the unique needs of your customers.
Our deep industry expertise and unwavering commitment to best practices ensure that we implement optimal HI & AI strategies to reduce contact and costs while delivering high quality conversations. Every interaction is designed to reflect and enhance your brand's excellence.
Comprehensive CX Solutions
Inbound support - Omni-channel contact solutions, including call answering, Live Chat, Email Management, In-APP Support, and Social Media Messaging.
Outbound expertise - Omni-channel customer engagement focussed on Acquisition, Sales, Retention, Satisfaction and Research.
Technical solutions - Fully integrated services, including the blend of HI & AI, Forecasting, Resource Planning, Real-time Management, CRM Development and Data Management.
Added value services - Strategic consulting to help you elevate your CX for competitive advantage.
Company Details
- Employees
- 152
- Founded
- -
- Address
- 26 Side, Newcastle Upon Tyne,tyne And Wear Ne1 3ja,united Kingdom
- Phone
- 0191 255 8797
- in****@****u.co.uk
- Industry
- Outsourcing And Offshoring Consulting
- Website
- echo-u.co.uk
- Keywords
- Lead Generation / B2B / B2C, Outbound / Inbound Sales / Telemarketing, Outbound Lead and Appointment Generation, Customer Satisfaction / Retention / Incentivisation, Inbound Customer Care and Response Management, CRM Design and Build, webchat.
- HQ
- Newcastle upon Tyne, Tyne and Wear
Echo-U Ltd Questions
Echo-U Ltd's helpline number is 0191 255 8797
Echo-U Ltd's website is echo-u.co.uk
Echo-U Ltd's LinkedIn profile is https://uk.linkedin.com/company/echo-u
Echo-U Ltd has
152 employees.
View email and phone details for 152
employees at Echo-U Ltd.
Echo-U Ltd's industry is
Outsourcing and Offshoring Consulting
Echo-U Ltd's top competitors are
Foodhub,
Lgh,
Leovegas Group,
End.,
Streamline,
Buildinn,
Virgin Media,
Tenth Revolution Group,
North East Chamber Of Commerce,
Searchability®.
Echo-U Ltd's support email address is info@echo-u.co.uk
Echo-U Ltd's categories are Outsourcing and Offshoring Consulting
Echo-U Ltd's founding year is 2001
