Edge Enterprise Ltd provides interim management and consultancy services specialising in Project Management, Contact Centre Management and Client Relationship Management.
2015 - 2020
Asurion Europe Ltd
Virgin Media Client Director responsible for the £13M mobile phone white label insurance programme. Strategic initiatives, delivery and management of growth, product, quality, performance and sales. Ownership of financial budget, gross margin, compliance and strengthening the client relationship. Strategic support and development of Virgin Media’s inhouse / outsourced BPO contact centres and sales operations in the UK and overseas. Additional Interim positions held at Asurion; Senior Director Launch and Senior Programme Manager.
2010 - 2014
HGS UK / Careline Services
Head of Programme Management and Implementation with responsibilities for the implementation of Unilever’s pan European customer care services, the Dept. of the Environment and Climate Change’s Green Deal initiative. Consultant Contact Centre Manager for the London Organising Committee of the Olympic and Paralympic Games, ASOS, ISO 9001 & 27001 implementations.
2009 - 2010
Marsh & McLennan
Contact Centre Consultant / Manager responsible for the crisis management of a £200M, 250+ seat B2C multi-channel operation servicing Barclays, John Lewis, O2, Vodafone following a prolonged period of sub SLA performance. Ownership of contractual SLAs and FCA compliance. Improvement and maintenance of quality, recruitment, training, development, morale and performance, whilst notice having been served to all clients. Transition of client programmes, site closure and company exit from the white label mobile insurance business. Also held the additional interim position of Project Manager.
2007 - 2008
NEC (National Exhibition Centre)
Project Management of new Alcatel VOIP telephony across all sites
2005 - 2007
Careline services Ltd
Project Management for Unilever UK
Company Details
- Founded
- -
- Address
- Worcester
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Keywords
- Business Consulatncy, Programme Management, Client Relationship Management, Prince2, Training & Development.
- HQ
- WORCESTER
Edge Enterprise Ltd Questions
Edge Enterprise Ltd's LinkedIn profile is https://uk.linkedin.com/company/edge-enterprise-ltd
Edge Enterprise Ltd's industry is
Business Consulting and Services
Edge Enterprise Ltd's top competitors are
Cy Executive Resourcing,
Bromsgrove Sporting Football Club Limited,
Bromsgrove Capital Ltd T/a Hq Student Accommodation,
Bluetel,
The Bromsgrove Oracle,
West Midlands Safari Park,
Esg Pro Ltd,
Artrix Bromsgrove,
Go Green Experts Ltd,
Bromsgrove Society.
Edge Enterprise Ltd's categories are Business Consulting and Services
Edge Enterprise Ltd's founding year is 2005
