Edge Enterprise Ltd

Edge Enterprise Ltd provides interim management and consultancy services specialising in Project Management, Contact Centre Management and Client Relationship Management. 2015 - 2020 Asurion Europe Ltd Virgin Media Client Director responsible for the £13M mobile phone white label insurance programme. Strategic initiatives, delivery and management of growth, product, quality, performance and sales. Ownership of financial budget, gross margin, compliance and strengthening the client relationship. Strategic support and development of Virgin Media’s inhouse / outsourced BPO contact centres and sales operations in the UK and overseas. Additional Interim positions held at Asurion; Senior Director Launch and Senior Programme Manager. 2010 - 2014 HGS UK / Careline Services Head of Programme Management and Implementation with responsibilities for the implementation of Unilever’s pan European customer care services, the Dept. of the Environment and Climate Change’s Green Deal initiative. Consultant Contact Centre Manager for the London Organising Committee of the Olympic and Paralympic Games, ASOS, ISO 9001 & 27001 implementations. 2009 - 2010 Marsh & McLennan Contact Centre Consultant / Manager responsible for the crisis management of a £200M, 250+ seat B2C multi-channel operation servicing Barclays, John Lewis, O2, Vodafone following a prolonged period of sub SLA performance. Ownership of contractual SLAs and FCA compliance. Improvement and maintenance of quality, recruitment, training, development, morale and performance, whilst notice having been served to all clients. Transition of client programmes, site closure and company exit from the white label mobile insurance business. Also held the additional interim position of Project Manager. 2007 - 2008 NEC (National Exhibition Centre) Project Management of new Alcatel VOIP telephony across all sites 2005 - 2007 Careline services Ltd Project Management for Unilever UK