Hi, I'm Jerry Angrave, founder of Empathyce and a senior-level Customer Experience Consultant. I help companies develop the parts of their CX programmes that will deliver strategically-aligned experiences for customers and employees.
I have the pleasure of working with airports, airlines, their partners and hospitality brands as well as SaaS companies, law firms, pharmaceuticals and brands in other sectors.
I also chair the Accessibility advisory board for Virgin Atlantic and sit on the Accessibility advisory groups for London Heathrow and Bristol Airports.
The Customer Experience areas I specialise in include:
- CX Vision & Strategy - aligning the CX programme with organisational goals, brand values and commercial outcomes.
- Cross-functional collaboration - securing leadership buy-in, CX understanding and nurturing stakeholder relationships.
- Journey mapping & experience design - making them strategic, effective and impactful.
- Customer Insights - analysing the data and insights to drive meaningful change.
- Governance - establishing oversight to prioritise actions and set accountabilities.
- Employee experience & engagement - making their job easier and better.
- Organisational design - structuring and managing teams with CX responsibilities.
- CX professional development - mentoring and preparation for the CCXP accreditation.
I am also:
a Certified Customer Experience Professional (CCXP)
Member of the British Aviation Group
Host of the unique Passenger Experience Networking Group
Judge at the Customer Centricity World Series Awards
Regular chair of CX tracks at global events like the World Aviation Festival and Passenger Terminal Expo
Author of "The Journey Mapping Playbook"
Vice-chair of the trustee board for Cheltenham Lido, UK
If there is any aspect of Customer Experience you would like to chat about, do let me know - jerryangrave@empathyce.com. I'd love to hear about your work.
Company Details
- Employees
- 2
- Founded
- -
- Address
- Cheltenham, Gloucestershire Gl53 8ep, Gb
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- empathyce.com
- Keywords
- Customer Experience, Client Experience, Customer Strategy, Customer research, Customer journey mapping, Law Firms, Aviation, Travel, Telecoms, Utilities, Customer Experience consulting, Customer Experience consultant, Customer Experience consultancy, passenger experience, airport experience, airline experience.
- HQ
- Cheltenham, Gloucestershire
Empathyce Customer Experience Consultancy Questions
Empathyce Customer Experience Consultancy's website is empathyce.com
Empathyce Customer Experience Consultancy's LinkedIn profile is https://uk.linkedin.com/company/empathyce-customer-experience
Empathyce Customer Experience Consultancy has
2 employees.
View email and phone details for 2
employees at Empathyce Customer Experience Consultancy.
Empathyce Customer Experience Consultancy's industry is
Business Consulting and Services
Empathyce Customer Experience Consultancy's top competitors are
Airport-Slot.com,
The Tas Partnership Limited,
Pro-Tel Services Ltd,
Airport Angels,
O&i Consulting Ltd,
Four Corners Consultants,
Beijing Daxing Airport City,
Airport Futures,
Flyfive Ltd,
Mccor Airport Solutions Limited.
Empathyce Customer Experience Consultancy's categories are Business Consulting and Services
Empathyce Customer Experience Consultancy's founding year is 2012
