Engage & Experience

ENGAGE & EXPERIENCE helps not-for-profits increase revenues through improved supporter experience systems and processes, and has designed, implemented and supported a wide range of highly effective and profitable regular giving programmes across the Asia Pacific region. Engage & Experience provides the following services: • REGULAR GIVING DISCOVERY LIFECYCLE The Regular Giving Lifecycle Discovery is a detailed analysis of your regular giving business processes, systems, reporting and resourcing, through the lense of supporter experience and the Regular Giving Lifecycle. • PROGRAMME DESIGN & IMPLEMENTATION Engage & Experience offers ground up programme design and implementation, intuitive reporting, training, coaching and mentoring support for database, programme and management teams who are diving into Regular Giving. • PAYMENTS OPTIMISATION Often retrieving hundreds of thousands of dollars being lost to poor process, our payments’ services provide the tools and support you need to understand and improve your income from regular giving payments by up to 10%. • SYSTEM STRATEGY & CRM SEARCH AND SELECTION With years of experience in fundraising CRM implementation and optimisation, we assist our NFP clients to understand and plan for CRM renewal. • 3RD PARTY CAMPAIGN MANAGEMENT & REPORTING We’ve created watertight process and reporting frameworks for managing and reporting on your 3rd party Acquisition, Conversion, Welcome, Upgrade, Declines and Reactivates campaigns.