The Enhanced reporting team are specialists in telecoms reporting with over 20 years’ experience delivering and managing large telephony and call centre deployments. In the fast-paced world of telephony, it is essential data is correct and in a format where employees can consume it immediately without requiring extra time and effort to get it into the right format.
Enhanced Reporting was created; like most software applications, to provide a business with better insights into their telephony estate use across their entire telephony estate. Key insights required covered by our solutions are as follows:
- How many calls are we receiving into our branches on a weekly basis?
- When we overflow calls into branch how many of those calls are answered at the first overflow level, then the second and third and so on overflow levels?
- Are we meeting our call answering SLA's?
- How many calls are branch agents making to customers, or other branches?
- We want to filter the reports so it only covers business working hours and excludes calls from our own employee mobile numbers.
- What are the longest calls we make and what are the top three numbers we are calling at branch level?
- We want reports split down by branch, area and region and distributed to the team managers at each level.
- Call answering SLA profiling - tell us your rules and we will build the report.
Hence, Enhanced Reporting is designed to be a cost effective tool to enable your business to work smarter with more precise information.
Company Details
- Employees
- 1
- Founded
- -
- Address
- 11, Cumberland Place,southampton So15 2bh,united Kingdom
- Industry
- Telecommunications
- NAICS
-
TelecommunicationsOther TelecommunicationsTelecommunications ResellersAll Other Telecommunications
- Website
- http://www.enhancedreporting.net
- Keywords
- Call Analytics, Call Centre Management, Call Logging Services, Call Reporting Services, Performance Reporting, Telephony Resource Management, Akixi, Broadsoft, Call Volume Management, Cloud Communication, Team Collaboration, Customer Engagement Solutions.
- HQ
- Cumberland Place, Southampton
Enhanced Reporting Questions
Enhanced Reporting's website is http://www.enhancedreporting.net
Enhanced Reporting's LinkedIn profile is https://uk.linkedin.com/company/enhanced-reporting
Enhanced Reporting has
1 employees.
View email and phone details for 1
employees at Enhanced Reporting.
Enhanced Reporting's industry is
Telecommunications
Enhanced Reporting's top competitors are
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Enhanced Reporting's categories are Telecommunications
Enhanced Reporting's founding year is 2011
