We at the Enhanced Reporting, are specialists in telecoms reporting with over 20 years’ experience delivering and managing large telephony and call centre deployments. In the fast-paced world of telephony, it is essential data is correct and in a format where employees can consume it immediately without requiring extra time and effort to get it into the right format.Enhanced reporting work with you to deliver bespoke telecoms reports custom built to the businesses requirements.Once Enhanced reporting have your raw call data we are able to delivery reports in any format you require. Some examples are as follows -- we can run checks on the imported data and add new reference fields which can be used to filter or enhance the data set. An example of this is looking up a branch telephone number and adding a branch ID that was used as a reference to identify branch calls. - we can filter the data so you only see the information you require covered in a report - we can create customer report templates that display the exact report data your business needs to make decisions - we can include all calls made to any telephone number associated to an office location rather than just the calls made to the local hunt group number - we can export reports in the format your business needs to see them on a scheduled time plan - we can include other data to cross reference with the telephony data so you can get reports showing a wider SLA or KPI metric - we can provide web based access to the reporting environment so you can create and manage your own custom reportsContact us for any of your requirement regarding call analytics or your call centre management, including telephony resources management and bespoke reporting.