Excellent Consulting

Excellent Consulting is a global management consulting company focusing on optimizing Customer Experience across all channels and touchpoints. Excellent Consulting’s service offerings include 6 main areas focusing on B2B and B2C: 1. Customer vision and strategy 2. Customer processes 3. Customer digitalization (e.g. Salesforce, Oracle CX, Microsoft) 4. Organizational development & definition of roles 5. Customer satisfaction set-up & measurements (e.g. NPS) 6. Competitive analysis The aim is to gain a world-class customer experience across all channels and touchpoints and thereby achieve a solid competitive advantage in the marketplace for the specific company. Normally, an optimization takes point of departure in a fundamental 360-degree customer centric approach revealing a company’s strengths and development areas giving indistinct and operational advice on areas that should be improved in terms of "Best Practice" customer experience.