Facebook P2B

If we are not able to resolve your issue through our complaint handling system, then your issue may be referred by either party to the Centre for Effective Dispute Resolution (“CEDR”) for mediation. The parties agree to mediate any issue referred to the CEDR in good faith and will do so in accordance with the CEDR’s mediation procedures. To initiate mediation, a party must give notice in writing to the other party referring the issue to mediation. A copy of the referral should be sent to CEDR. After an issue has been referred to CEDR, the parties will agree on a mediator within 14 days. If they do not agree on a mediator in that timeframe, the mediator will be nominated by CEDR. If you have a question about the mediation process, or if you wish to refer an issue to mediation, you can contact us using the Facebook P2B Support via the Commerce Manager Platform or the Facebook Business Help Centre.