Feedelity.io

Feedelity is a software that centralizes customer feedback from various sources (complaint mail, social media inboxes, Google reviews, restaurant delivery platforms etc.), automates customer interaction and makes valuable insights and trends visible using artificial intelligence. The result is an increased customer satisfaction, e-reputation and team efficiency. Problem: Restaurant chains and other businesses receive huge amounts of customer feedback that are scattered accross multiple inboxes. It is a burden to respond to all messages and oftentimes the value hidden in the customer feedback is lost. It costs time and money and has little return. Solution: Our software does 3 things: (i) centralize customer feedback from various sources (e-mail, Google reviews, social media, reviews on delivery platfroms etc.), (ii) automatically generate responses with our in-house A.I. and if-then rules and (iii) get data from the unstructured text with topic modelling and aspect-based sentiment analysis. Moreover, it detects important red flag alerts and notifies the right persons immediately. Result: An improved e-reputation, leading to increased conversion of new customers. Decreased customer churn and increased customer satisfaction by dealing quickly and properly with complaints and negative customer feedback. Customer Care Officers save time while strengthening customer relationships. Restaurant chains gain actionable, data-driven insights that benefit all departments, enabling smarter decisions and linking teams' performances to measurable KPI's.