First Base Program S.A.

First Base Program was established in 2010 as a Customer Service Center for a major US provider of technology and customer care solutions. Through the years, our operations and customer base have enjoyed consistent, steady growth. We are currently providing a variety of Customer Centric services for companies worldwide. Benefits of Outsourcing to FPB: 1) Core business dedication: allows our client to focus on their growth and new markets secure in the knowledge that their existing customer base is being serviced in a professional, efficient and timely manner. 2) Cost reduction: we significantly reduce your cost of infrastructure, payroll, human resources, recruiting and training since we count already with the required personal to accommodate these services. 3) Business Continuity: Our technical infrastructure is rated “Tier III” allowing us to provide uninterruptible service to your business with service contracts available with companies such as Verizon, AmericanData and ICE to ensure the continuity of the service. 4) Scalability: Whether it’s solely customer service and retention programs or other value added services, we can quickly respond to our customers need to quickly scale staffing and systems to meet your increased needs. 5) Our service center is manned 24 hours a day 7 days a week. 6) Bilingual support: Solid English/Spanish bilingual personal with additional French, Portuguese and German personal available on demand. 7) Best Practices: Through internal and external auditing we continually research, evaluate and refine our Policies and Procedures to provide the highest levels of customer service our clients demand. 8) Asset Management: We maintain and control all of our service delivery systems internally. Customer Premise Equipment (CPM) is operated and maintained in strictly secured and controlled data center facilities. 9) Ready to use: We offer fully furnished call centers for fast start-up and expansion.