FirstPoint Collection Resources, Inc.

Our team acts as an extension of your finance department, helping you recover payments and maintain customer relationships, and—especially important for utility companies—reducing costly service disconnections by reaching customers before it’s too late. With a legacy dating back to 1946, we understand the needs and the nuances of collections. FirstPoint Collections specializes in maximizing recovery through our professional, ethical, and fully compliant process. Our Association of Credit and Collection Professionals (ACA) accredited team provides expert, process-driven services, including: - Comprehensive Debt Recovery: Primary, Secondary, Tertiary - Extended Business Office Support - Multichannel Contact (Agent, IVR, Letter, Email, Text) - Data-Driven Decisions & Metrics - Multilingual Collection Services - Secure Data Handling - Client Portal Access - Regulatory Compliance Expertise & Certifications Our custom, scalable solutions are infused with dignity and respect to maximize collections, preserve your customer relationships, and minimize risk.