EnRoute by Floqque

We are reimagining customer flow management with EnRoute™, a Predictive Queuing Platform. Appointment-based service providers, like restaurants & salons, use online reservation or appointment-setting technology. These systems fill open slots to provide convenience for customers. Yet these technologies only offer a partial solution. What happens if a client with an appointment is caught in traffic, or there are last-minute openings because of cancellations? EnRoute™ offers a real-time arrival and queuing management system solution that will transform the service industry. Imagine: • A restaurant that seamlessly merges an in-person waitlist with an online reservation system and automatically re-prioritizes position in line based upon traffic or no-show status. • A salon schedule that predicts bottlenecks using customer and provider historical data to vastly reduce wait times and gaps in workflow, allowing the stylists to serve more customers consistently. • Any appointment-based business providing exceptional customer service with optimal operational efficiency through a messaging platform that offers two-way coordination & real-time updates. EnRoute™ provides the dynamic coordination that virtual queuing systems have been missing and gives customers an entirely new online booking experience: • Customers can easily browse and discover available services around them, allowing providers to share availability in real-time. • EnRoute™ can statistically predict the confidence level of arrivals & no-shows to reduce schedule gaps. • Our technology uses real-time traffic updates and geolocation mapping to predict accurate arrival times and seamlessly merge an in-person waitlist with an online reservation system. • This platform offers automatic coordination between the customer and service provider, making exceptional customer service and effortless operations flow a standard with every transaction. Contact Us to learn how EnRoute™ can help grow your business.