Flower Communications Pty Ltd

Flower Communications is a contact centre consultancy specialising in unified communication deployments, with broad international experience in both voice and video and experience working for ISPs, Cisco Gold Partners, and resellers. Our primary area of focus is physical implementation, platform design and deployment, and operational assistance. We serve small to medium businesses seeking outsourced help to perform an upgrade or system review by providing all the services and expertise of a Managed Services Prover without the commitment of a fixed-term support contract! Business Services: • Technical Leadership • Project Management • Process Development • Technical Documentation Development Technical Specialties: • Cisco HCS with VOSS Management • Cisco Unified Call Manager (CUCM) 4.1 – 12.5 • Cisco Unity, Unity Connection 12.5 • Unity Express • Unified Contact Centre Enterprise (UCCE) • IPCC Contact Centre Express (UCCX) 7.0-12.5 • VMware and Virtualisation • ISDN BRI / PRI, FXS, FXO and VG224/VG248 interfaces • MGCP, H323, SIP, SCCP Verticals Served: Aeronautical, Space Exploration, Accountancy, National Infrastructure, Defense Industry, Managed Service Providers Project Locations: UK, France, Belgium, Sweden, Cyprus, Hungary, Australia, New Zealand