FocalScope

FocalScope is a leading customer service software platform that brings together everything that’s required to manage customer communication and engagement effectively. The FocalScope help desk and contact center software offers an all-in-one solution to power email tickets, voice, live chat, chat bots, Facebook, WhatsApp, survey, self service portal, and everything in between. FocalScope has all the powerful features you need to provide great customer service at scale on all channels. With best-in-class reporting, dashboards, integrations and a robust APIs, FocalScope lets your team focus on what really matters: keeping your agents and customers happy. Enable your customer service agents to work from office, home or any preferred location, as FocalScope keeps your team connected on every channel. We provide 24/7 support by real people and the FocalScope product is available as a cloud, hybrid and on-premise solution based on Microsoft SQL database. FocalScope was established in 2005 and has since launch expanded globally and now has offices in Denmark, United Kingdom, USA and Singapore. Trusted and loved by over 3000 clients in more than 30 countries.