FormulaCallCenter

Formula Call Center is a fundamentally unique approach to call center services. Rather than a pool of employees, you lease a seat with a dedicated call center employee. This adds unparalled transparency and accountability to the call center experience. You can interview and select that employee, and even offer training to ensure that your business message is clear and on point. A Formula Call Center Team Leader will manage the staff in our office to help keep track of attendance, metrics, and KPI’s. An overall Operations Manager will also be assigned to help manage your account to ensure that maximum productivity is always met in order to grow your business. We make utilizing a call center simple and easy. You select a seat lease plan that meets your needs, and you don’t pay extra for services you don’t require. You will find the range of plans to be very economical due to the Phillipines cost of living. In turn, your seat lease allows Formula Call Center to attract and retain higher quality employees. We feel that acquiring good employees and providing benefits and pay unique to the industry will yield better results for you, our client. The links below provide in-depth information regarding each seat lease opportunity. The Formula Call Center staff will work full-time on average 168 hours a month, 5 days a week on an agreed schedule. They can work any holiday schedule, which is pre- determined at the beginning of an agreement.