Fractional CS Leader, LLC

It's a tough market out there. Startups are trying to run lean and grow their customer base at the same time. Nobody sells like a founder, but what happens once they've signed? Juggling new prospects and existing customers leads to reactionary Customer Success habits that are hard to break. Unhappy early customers stall you momentum and bring doubt to your prospects. Get help from a CS leader who knows the playbook, and set your customers and current/future CS team up for success. Let's build a powerful, replicable end-to-end Customer Success process that delights your customers, protects your recurring revenue, and produces referrals and expansions from your raving fans. Or maybe you've got a team, but they are slammed. You need help with a specific part of your business, but you can't quite afford a new full-time team member. I can help with that as well, including: Onboarding - Bring your customers initial value through a goal-oriented onboarding experience. Customer Success Management - Ensure your customers are getting value through regular check-ins, business reviews, and proactive outreach. Technical Support - Offer your customers right-on-time, US-based support, and gain valuable insights from each interaction. Customer Education - Empower your customers with relevant written and visual documentation. Customer Marketing - Encourage your customers to adopt new features, purchase add-ons, or explore professional services. Coaching and Strategy - Classic Fractional Leadership. Provide your team with coaching, mentorship, and strategy sessions on achieving Customer-Defined Success. Ready to delight your customers? Reach out directly, or go to my website and schedule an intro meeting today!