We develop customer strategy, customer journey management and -innovation, CEM, CX. We accelerate your customer strategy with practical ideas and concepts to create a great CX and differentiate your business and make your customers more loyal, happier, and more likely to recommend you.
References include Volkswagen, Mercedes, Lexus, Toyota, Vodafone Group, ING, Sanoma CEE, Heineken, Philips, Bank of Pireaus, and many B2B companies like SHELL, Heineken, APTAR, Sonepar, ETEX and GrantThornton.
We call ourselves “Customer Experience Architects” because we help you dream, design, launch and implement your CX program –just like an architect helps a client to dream, design and create a new building. We listen to your needs, evaluate your current situation, and plan projects with your team, managing your agencies and vendors towards the desired result.
But we don't stop just there: like any good architect, we stay with you overseeing the implementation process, making sure that projects are on track, the necessary processes are created, and your people learn necessary skill sets.
This is why our services fit your needs – from customer strategy development and NPS ® pilots to all-company customer centricity trainings. Our focus is on identifying quick wins and drive the ROI of any project. Through our offices in Germany and Belgium, as well as our associates in many other countries, we are always close to you
Company Details
- Employees
- 12
- Founded
- -
- Address
- Ganghoferstraße 66e, Munich,bavaria 80339,germany
- Phone
- +32 2 733 83 32
- in****@****lab.net
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- futurelab.net
- Keywords
- customer strategy, net promoter score, customer experience, innovation, value proposition design, nps, CEM.
- HQ
- Munich, Bavaria
Futurelab Questions
Futurelab's helpline number is +32 2 733 83 32
Futurelab's website is futurelab.net
Futurelab's LinkedIn profile is https://de.linkedin.com/company/futurelab
Futurelab has
12 employees.
View email and phone details for 12
employees at Futurelab.
Futurelab's industry is
Business Consulting and Services
Futurelab's top competitors are
Infinit.cx,
Futurelab Digital,
Future Lab,
Irisnet,
International Dairy Foods Association (Idfa),
Innersense,
Deliberate Gmbh,
Customer Institute,
Future Labs,
Futurelab.
Futurelab's support email address is info@futurelab.net
Futurelab's categories are Business Consulting and Services
Futurelab's founding year is 2004
