Garuda Indonesia

Carrying out the mandate as the national flag carrier of Indonesia for more than seven decades, Garuda Indonesia committed to connecting the archipelago while carrying the nation’s image to the world stage. With a top-notch fleet and a distinctive service concept highlighting Indonesian hospitality, Garuda Indonesia now serves 37 exotic destinations in Indonesia and 15 attractive destinations worldwide. Amid its ongoing transformation into a more agile, dynamic, and profitable company, Garuda Indonesia strives to undertake various initiatives to cater to a broader range of interests, ranging from being actively involved in humanitarian and environmental missions, collaborating with potential local brands, and maintaining synergistic cooperation with strategic partners to create more added value for society. With our service value #BecauseYouMatter, Garuda Indonesia is committed to consistently creating the best experience for all passengers by providing customer-focused flight services and maintaining high service standards, including on-time performance, throughout the flight experience. From pre-flights to post-flights, Garuda Indonesia passengers will sense a genuine experience that accentuates distinctive yet authentic Indonesian hospitality. In 2017, Garuda Indonesia won the “5 Star” rating from the Airline Passenger Experience Association (APEX), a non-profit association to enhance the experience of flight passengers based in New York, United States, also became the only airline in the world capable of achieving the title of “The World’s Best Cabin Crew” for five consecutive years since 2014-2018 and regain its title in 2023. Our other social media accounts: Instagram: @garuda.indonesia Facebook: Garuda Indonesia Twitter: @IndonesiaGaruda & @GarudaCares General Service: Contact Centre : 0 804 1 807 807 / (021) 2351 9999 E-mail: customer@garuda-indonesia.com