We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center.
GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship.
Why GCS?
• Highest Customer Satisfaction scores in history for a NY-based client!
• Benchmark Portal’s #1 Large Contact Center in North America
• Proprietary Soft Skills Training Certification endorsed by AGCCP and earns SHRM credits
• Daily Quality feedback to every associate, every day
• Flat, upside down organizational chart for quick response
• Growing organization with career paths for any associate
• Average, yes average, management tenure is twelve (12) years
• Unique Workforce Mindset (WFM) creating call center efficiencies
Industries Served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare
For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.
Company Details
- Employees
- 611
- Founded
- -
- Address
- 118-B S Main St, Charlotte Metro Area,united States
- Phone
- 844-324-5427
- sa****@****nts.com
- Industry
- Outsourcing And Offshoring Consulting
- Website
- gcsagents.com
- Keywords
- Outsourcing, Call Center Staffing, Customer Service, Customer Care, Disaster Recovery, Overflow, Seasonal Customer Support, BPO, Technical Support, Contact Center Outsourcing, Customer Satisfaction, Staffing Contractor, Order Entry, Virtual Customer Support, Customer Service Experts, Dedicated Call Center, Shared Call Center, Customer Service Vendor, Customer Satisfaction, Cloud Contact Center.
- HQ
- Salisbury, North Carolina
Global Contact Services (Gcs) Questions
Global Contact Services (Gcs)'s helpline number is 844-324-5427
Global Contact Services (Gcs)'s website is gcsagents.com
Global Contact Services (Gcs)'s LinkedIn profile is https://www.linkedin.com/company/global-contact-services
Global Contact Services (Gcs) has
611 employees.
View email and phone details for 611
employees at Global Contact Services (Gcs).
Global Contact Services (Gcs)'s industry is
Outsourcing and Offshoring Consulting
Global Contact Services (Gcs)'s top competitors are
Ubiquity,
Probe Cx,
Concentrix,
Premier Nx,
Gcs,
Gcs Group,
Globl.contact,
Contact Center Professionals Network,
Air Relay Corp,
Global Contact.
Global Contact Services (Gcs)'s support email address is sales@gcsagents.com
Global Contact Services (Gcs)'s categories are Outsourcing and Offshoring Consulting
Global Contact Services (Gcs)'s founding year is 2001
