GRANDSLA

GRANDSLA Inc. (http://www.grandsla.com) is a new tech venture, focusing in the development of ispirante, an analytics and insight platform for Zendesk. ispirante makes it fast and easy to monitor and analyze the performance of your service and support help desk. We are the only Zendesk analytics partner that leverages both the standard and audit APIs for ticket data. With minimal configuration, you can gather insights on how to increase the productivity of your service organization and improve customer satisfaction. Trender provides advanced statistical analysis of your Zendesk usage so you can immediately assess the health of your help desk and identify when there are trends and exceptions that require further review. Using Data Miner, you can access detailed ticket information for outliers, exceptions, and problem tickets. With Performance Indicator, it’s a snap to create KPIs and measure and analyze performance by virtually any angle. Compliance is our module for creating and monitoring performance against contractual or internal SLA targets. Leveraging a near real-time integration into your Zendesk ticket data, you can easily use all your standard fields, custom fields and tags as controls and dimensions throughout ispirante. ispirante is dynamic and any changes that you make in how you use Zendesk will automatically appear in your ispirante account.