GWINDA - Hotel Evaluations

Wellcome to Gwinda GWINDA is an independent Hotel Evaluation company. We concudt independent, in-depth evaluations of hotels and the overall guest experiences, which they provide worldwide. Our mystery hotel audits help you map, improve and maintain your customer service level. With more than 25 years of experience in the hotel and hospitality industry, We are experts in paying attention and uur prime commitment is to provide our clients with the ultimate reports with accurate, detailed and unbiased views of guests’ experience of all services and facilities. Our trained professional mystery auditors conduct anonomous and unannouched visits, evaluating cusomters services and offerings ex. time spent waiting before served, courtesy shown by your staff, appearance and qualifications of personnel, cleanliness and arrangement of room and items, food and drinks served, housekeeping service, etc. Get a Full Mystery Auditor Evaluation for your Hotel: Our mystery auditor evaluation includes complete, detailed and objective feedback of: - Room reservations. - Check-in/check- out services. - Reception services. - Employee behavior. - Experience of employee relationships. - Qualification of personnel: - Appearance of personnel. - Employees communication skills. - Employees knowledge of the hotel products & facilities, - Employees ability to promote the services of the hotel. - Rooms condition and maintenance. - Comfort level in hotel room. - Quality of service in key points of contact with the guests. - Cleaning. - Room service. - Breakfast service. - Restaurant a la carte service. - Business services - Sports and recreation facilities - Loyalty programmes for the guests. - Overall impression of the hotel, its consumer value, relevance of services. - Effectiveness of the organization and management of service process. - Identification of „problem areas”. - Crucial "action points". - Guide to the expectations of modern guests. Read more here: https://www.gwinda.com/