HappyPath

A leading provider of cloud-based Contact Centre as a Service (CCaaS) solutions, designed to optimise customer experience and operational efficiency. Our modular CCaaS platform offers a range of features, including: - Omnichannel communications: Manage interactions across various channels like voice, video, webchat, instant messaging, email etc. - Workforce engagement & optimisation: Improve agent productivity and satisfaction with tools for scheduling, training, and performance management. - Business insights & analytics: Gain valuable data and insights to optimise contact centre operations. - Integrations: Connect seamlessly with your existing CRM, ERP, and other business systems. - Machine Learning & AI Automation: Leverage automation to streamline tasks and improve efficiency. - Payments & PCI Compliance: Ensure secure and compliant payment processing. We are an AWS Select Tier partner and have extensive experience in delivering across a wide variety of functions and industries in both the private and public sector.