Harper & Co

Harper & Co is an experienced team of Senior Product Management and Consulting Services - with a proven track record of realising customer and commercial value - focused on delivering digital customer products to multiple vertical markets. We instigate and implement; strategic planning, digital transformation, and product development, with particular expertise in travel and retail (FMCG). We are recognised for our leadership, customer service orientation, innovation, core values, and our role as ambassador for the customer. With a Can Do attitude we identify and execute improved customer experiences to deliver the needs of your business. We are fascinated with the speed of technology and how it changes user expectations and behaviours, and the notion that the last best experience a customer has with any company is their new satisfaction benchmark. Complex problem solvers, with extensive experience in end-to-end product life cycle management - from concept and opportunity identification, experience design, business case development, building positive stakeholder relationships with influence at all levels - development and delivery to channels and customers. A key purpose of Harper & Co is community and right now there has never been a better time for companies to be leaning towards “Better Together” engagement. An extensive network of select partners provides services in UX/UI, Creative Strategy, Culture, Change Management, Programme Management, allow Harper & Co to identify partners and meet your needs. Founded by Paul Harper who is one of the leading airline Product Managers, known around the aviation industry, not just for work at Air New Zealand, but also driving the industry to think differently across the customer journey.This allows Harper & Co to provide specialist services, expertise and insight, and strategic vision into the complex world behind the seatback of inflight digital experiences to challenge industry expectations with new business thinking