Hospitality and Tourism Association of Botswana

The Hospitality and Tourism Association of Botswana (HATAB) exists to promote, encourage and police excellence in hospitality and tourism in Botswana. It is HATAB's role to ensure that all visitors, both from within and from outside Botswana, enjoy consistently high standards of service from the entire hospitality and tourism industry. The Association is an umbrella organization representing all sectors of the industry. Privately established and funded, it is the governing body for all its members. In the interests of service excellence it provides and enforces codes of conduct for its members, and it promotes the industry by consistent communication with tourists, locals, and especially with the media. It is a non-profit organization and it owes its existence to the fact that the members themselves recognize the importance of high standards at every level of the industry. HATAB was formed in 1982 and the voluntary membership now includes more than 40% of all registered and operating tourism enterprises in the country. These members benefit in many ways; through HATAB they police themselves and also have a voice that lobbies Government and other key stakeholders, to create an enabling environment for hospitality and tourism enterprises to thrive and prosper.