Your all-in-one conversational AI platform for customer support outsourcing.
A hybrid customer service solution combining the efficiency of AI with human empathy. This approach involves using various AI models (NLP/NLU/LLM) for basic questions and scripts, while human agents handle more complex issues.
→ Simple AI-enriched Scripts:
Develop comprehensive scripts covering FAQs and standard procedures. The AI manages these routine requests while identifying situations that need human intervention.
→ Generative AI (LLM / RAG):
Use generative models to draft responses, guide customers through troubleshooting steps, and suggest responses for agents.
→ Knowledge Base:
Maintain a central repository of processes, FAQs, and solutions that is continuously updated.
→ Quality Monitoring:
Oversee both AI and human responses, providing feedback to refine scripts and agent training.
→ Integration and Analytics:
Implement seamless integration with existing CRM tools, ensuring real-time data analysis and continuous optimization.
Benefits:
Increased Efficiency: Automating repetitive tasks reduces workload.
Human Touch: Complex problems benefit from agents' empathy through bot-to-agent escalation.
Cost Reduction: Less need for an internal customer service infrastructure.
Scalability: Adjust staff and AI capacities according to demand peaks.
We excel in hybrid bots, scripted and generative AI-based.
We've designed a unified solution to centralize and automate all customer interactions a brand might need.
Company Details
- Employees
- 2
- Founded
- -
- Address
- 5, Rue Des Corbières, Perpignan,occitanie 66000,france
- Phone
- 33767457881
- he****@****ybot.io
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- hellomybot.io
- Keywords
- chatbot, bot, conversational agent, AI, NLP, growthhacking, virtual assistants, cognitive computing, alexa, callbot, voicebot, phonebot, saas, CRM, Marketing Conversationnel, NLU, Conversational Marketing, conversationalai, conversational intelligence, cpaas, chatgpt, GenerativeAi, callbot.
- HQ
- Perpignan, Occitanie
Hellomybot Questions
Hellomybot's helpline number is 33767457881
Hellomybot's website is hellomybot.io
Hellomybot's LinkedIn profile is https://fr.linkedin.com/company/hellomybot
Hellomybot has
2 employees.
View email and phone details for 2
employees at Hellomybot.
Hellomybot's industry is
Software Development
Hellomybot's top competitors are
Alola ☁️🏄♂️,
Affinicia,
Veremes,
Newton Concept,
Hellocall,
Hellolead.io,
Afsol,
Fisselier.biz,
Helee,
Puissance I.
Hellomybot's support email address is hello@hellomybot.io
Hellomybot's categories are Software Development
Hellomybot's founding year is 2019
