Hemisphere

We assist customer service oriented organizations by attributing meaning to their large amounts of textual customer data. This data contains rich and real-time information for a wealth of applications like: understanding customer needs, identifying trends, optimizing processes, and personalizing offerings. We reverse the conventional business intelligence workflow so you are able to understand problems better and take action faster. Solutions: Conversational AI with Reassign.ai: Engage with your customers at scale, understanding and solving complex service inquiries simply managed by your customer support team. Customer Service Automation: Automate routine tasks, gather customer insights and provide precise and fast answers to customers. Custom AI (NLP) projects: i.e.: invoice line classification (Vattenfall), AI field mapping for database migration (Unica), personal medicine guide (The Medguide Company)