HOPtimize™

Operational Learning, as part of the Human and Organizational Performance (HOP) journey, is about understanding exactly how work gets done, from the people doing the work (the masters of the blue line). The more we learn and the faster we improve, the better chance we have at creating resilient systems and processes. But with limited resources, it is impossible to learn about everything, everywhere from every perspective. So where should we be focused? HOPtimize helps take the guesswork out of where we need to improve. It uses several forms of frontline feedback to take what feels like an impossible landscape of endless learning areas and create clear points of focus for our continuous improvement efforts. Rife with feedbacks loop options, HOPtimize can help us navigate the complex space of our operations with the voice of the worker front and center.