Housing Ombudsman

Housing Ombudsman company information, Employees & Contact Information

Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.

Company Details

Employees
280
Founded
-
Address
Exchange Tower,, Harbour Exchange Square,united Kingdom
Industry
Government Administration
NAICS
Public Administration
Justice, Public Order, and Safety Activities
Space Research and Technology
Legal Counsel and Prosecution
Correctional Institutions
Parole Offices and Probation Offices
Fire Protection
HQ
London
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Housing Ombudsman Questions

News

Annual Complaint Review 2024-25 - Housing Ombudsman

Annual Complaint Review 2024-25 Housing Ombudsman

Housing Ombudsman calls for national tenant body and funding review as it reveals 474% surge in repair complaints - Housing Ombudsman

Housing Ombudsman calls for national tenant body and funding review as it reveals 474% surge in repair complaints Housing Ombudsman

Richard Blakeway extended in Housing Ombudsman role - Housing Ombudsman

Richard Blakeway extended in Housing Ombudsman role Housing Ombudsman

Camden special investigation report - Housing Ombudsman

Camden special investigation report Housing Ombudsman

Investigation into Wandle | Housing Ombudsman Service - Housing Ombudsman

Investigation into Wandle | Housing Ombudsman Service Housing Ombudsman

Latest learning from complaints on damp and mould - Housing Ombudsman

Latest learning from complaints on damp and mould Housing Ombudsman

Learning from severe maladministration report | May - Housing Ombudsman

Learning from severe maladministration report | May Housing Ombudsman

Spotlight report on attitudes, respect and rights – relationship of equals - Housing Ombudsman

Spotlight report on attitudes, respect and rights – relationship of equals Housing Ombudsman

The Complaint Handling Code | Housing Ombudsman Service - Housing Ombudsman

The Complaint Handling Code | Housing Ombudsman Service Housing Ombudsman

Special investigation into Hyde Housing Association - Housing Ombudsman

Special investigation into Hyde Housing Association Housing Ombudsman

Interactive Portal for landlords - Housing Ombudsman

Interactive Portal for landlords Housing Ombudsman

Special investigation into Camden Council - Housing Ombudsman

Special investigation into Camden Council Housing Ombudsman

Dealing with hazards ahead of Awaab’s Law - Housing Ombudsman

Dealing with hazards ahead of Awaab’s Law Housing Ombudsman

A complaint for somebody else - Housing Ombudsman

A complaint for somebody else Housing Ombudsman

How we look after your data - Housing Ombudsman

How we look after your data Housing Ombudsman

Independent review finds critical areas for improvement in Sage Homes approach to handling complaints with safeguarding concerns - Housing Ombudsman

Independent review finds critical areas for improvement in Sage Homes approach to handling complaints with safeguarding concerns Housing Ombudsman

Record level of complaint handling failure orders - Housing Ombudsman

Record level of complaint handling failure orders Housing Ombudsman

Complaint Handling Code becomes statutory - Housing Ombudsman

Complaint Handling Code becomes statutory Housing Ombudsman

Latest complaint handling report - Housing Ombudsman

Latest complaint handling report Housing Ombudsman

Three counts of severe maladministration for Peabody - Housing Ombudsman

Three counts of severe maladministration for Peabody Housing Ombudsman

Peabody 4 severe maladministration findings - Housing Ombudsman

Peabody 4 severe maladministration findings Housing Ombudsman

Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home - Housing Ombudsman

Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home Housing Ombudsman

Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed - Housing Ombudsman

Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed Housing Ombudsman

Housing Ombudsman’s latest Insight report shows significant increase in complaints - Housing Ombudsman

Housing Ombudsman’s latest Insight report shows significant increase in complaints Housing Ombudsman

Conflicts of interest policy - Housing Ombudsman

Conflicts of interest policy Housing Ombudsman

Clarion to pay nearly £11,000 to residents after failings in damp and leak repairs - Housing Ombudsman

Clarion to pay nearly £11,000 to residents after failings in damp and leak repairs Housing Ombudsman

‘Undeniably unacceptable’ nine-month delay in complaint response left residents in disrepair - Housing Ombudsman

‘Undeniably unacceptable’ nine-month delay in complaint response left residents in disrepair Housing Ombudsman

Independent review at Peabody finds 180 families decanted for lengthy periods following Ombudsman wider order - Housing Ombudsman

Independent review at Peabody finds 180 families decanted for lengthy periods following Ombudsman wider order Housing Ombudsman

Dealing with cladding and fire safety complaints - Housing Ombudsman

Dealing with cladding and fire safety complaints Housing Ombudsman

Metropolitan Thames Valley to pay £3650 - Housing Ombudsman

Metropolitan Thames Valley to pay £3650 Housing Ombudsman

Rochdale Boroughwide Housing’s issues - Housing Ombudsman

Rochdale Boroughwide Housing’s issues Housing Ombudsman

Housing Ombudsman urges zero tolerance approach on damp and mould - Housing Ombudsman

Housing Ombudsman urges zero tolerance approach on damp and mould Housing Ombudsman

Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident - Housing Ombudsman

Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident Housing Ombudsman

Ombudsman opens consultation on Complaint Handling Code ahead of statutory requirements - Housing Ombudsman

Ombudsman opens consultation on Complaint Handling Code ahead of statutory requirements Housing Ombudsman

Damp and mould - Housing Ombudsman

Damp and mould Housing Ombudsman

Family receives £1k payout after home left with mould - BBC

Family receives £1k payout after home left with mould BBC

Evaluation of responses to damp and mould report - Housing Ombudsman

Evaluation of responses to damp and mould report Housing Ombudsman

Knowledge and information failings in latest severe maladministration report - Housing Ombudsman

Knowledge and information failings in latest severe maladministration report Housing Ombudsman

Severe maladministration report on leaks - Housing Ombudsman

Severe maladministration report on leaks Housing Ombudsman

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration - Housing Ombudsman

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration Housing Ombudsman

Over 100 severe maladministration cases on damp and mould - Housing Ombudsman

Over 100 severe maladministration cases on damp and mould Housing Ombudsman

Ombudsman opens applications for next Resident Panel - Housing Ombudsman

Ombudsman opens applications for next Resident Panel Housing Ombudsman

Special report on Catalyst Housing - Housing Ombudsman

Special report on Catalyst Housing Housing Ombudsman

Insight report shows complaints continuing to rise | HOS - Housing Ombudsman

Insight report shows complaints continuing to rise | HOS Housing Ombudsman

Aster Group to pay £5,700 after wheelchair user with inadequate flooring served section 21 notice - Housing Ombudsman

Aster Group to pay £5,700 after wheelchair user with inadequate flooring served section 21 notice Housing Ombudsman

Ombudsman’s latest Insight report shows 54% increase in orders to improve residents’ lives and landlord’s services - Housing Ombudsman

Ombudsman’s latest Insight report shows 54% increase in orders to improve residents’ lives and landlord’s services Housing Ombudsman

Complaint Handling Failure Order (CHFO) report | Housing - Housing Ombudsman

Complaint Handling Failure Order (CHFO) report | Housing Housing Ombudsman

2024-25 Business Plan consultation - Housing Ombudsman

2024-25 Business Plan consultation Housing Ombudsman

Severe maladministration on windows - Housing Ombudsman

Severe maladministration on windows Housing Ombudsman

Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints - Housing Ombudsman

Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints Housing Ombudsman

Special report into Southern Housing - Housing Ombudsman

Special report into Southern Housing Housing Ombudsman

Complaint handling learning in latest report - Housing Ombudsman

Complaint handling learning in latest report Housing Ombudsman

Six severe maladministration for GreenSquareAccord - Housing Ombudsman

Six severe maladministration for GreenSquareAccord Housing Ombudsman

Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months - Housing Ombudsman

Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months Housing Ombudsman

‘Unacceptable and inappropriate’ responses by Hyde Group - Housing Ombudsman

‘Unacceptable and inappropriate’ responses by Hyde Group Housing Ombudsman

Tragic noise case underlines need for landlords to take a tailored approach to residents with vulnerabilities - Housing Ombudsman

Tragic noise case underlines need for landlords to take a tailored approach to residents with vulnerabilities Housing Ombudsman

Wider orders issued for Sanctuary - Housing Ombudsman

Wider orders issued for Sanctuary Housing Ombudsman

Landlord’s good practice as upheld cases rise | HOS - Housing Ombudsman

Landlord’s good practice as upheld cases rise | HOS Housing Ombudsman

Special investigation GreenSquareAccord - Housing Ombudsman

Special investigation GreenSquareAccord Housing Ombudsman

Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation - Housing Ombudsman

Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation Housing Ombudsman

Ombudsman orders L&Q to pay £142,000 in compensation after finding ‘prolonged period of decline’ in special investigation - Housing Ombudsman

Ombudsman orders L&Q to pay £142,000 in compensation after finding ‘prolonged period of decline’ in special investigation Housing Ombudsman

Ombudsman launches Call for Evidence for new report on 'repairing trust' in housing maintenance - Housing Ombudsman

Ombudsman launches Call for Evidence for new report on 'repairing trust' in housing maintenance Housing Ombudsman

Group complaint impact | Housing Ombudsman Service - Housing Ombudsman

Group complaint impact | Housing Ombudsman Service Housing Ombudsman

Renewed focus on damp and mould approach | HOS - Housing Ombudsman

Renewed focus on damp and mould approach | HOS Housing Ombudsman

Residents lose access to only bedroom and suffer with pest infestation for 7 years in 2 severe property condition cases - Housing Ombudsman

Residents lose access to only bedroom and suffer with pest infestation for 7 years in 2 severe property condition cases Housing Ombudsman

Culture of apathy’ at London landlord - Housing Ombudsman

Culture of apathy’ at London landlord Housing Ombudsman

Grenfell Tower Inquiry Phase 2 report - Housing Ombudsman

Grenfell Tower Inquiry Phase 2 report Housing Ombudsman

Waltham Forest Council failings - Housing Ombudsman

Waltham Forest Council failings Housing Ombudsman

Special report on Birmingham City Council - Housing Ombudsman

Special report on Birmingham City Council Housing Ombudsman

Special investigation launched into Southern Housing - Housing Ombudsman

Special investigation launched into Southern Housing Housing Ombudsman

Insight report shows increase in complaints - Housing Ombudsman

Insight report shows increase in complaints Housing Ombudsman

Special investigation into Hammersmith and Fulham Council - Housing Ombudsman

Special investigation into Hammersmith and Fulham Council Housing Ombudsman

New guidance for landlords on disrepair claims - Housing Ombudsman

New guidance for landlords on disrepair claims Housing Ombudsman

Annual Report 2018-19 published - Housing Ombudsman

Annual Report 2018-19 published Housing Ombudsman

Annual report 2017-18 published - Housing Ombudsman

Annual report 2017-18 published Housing Ombudsman

Compensation to family left in damp and mould - Housing Ombudsman

Compensation to family left in damp and mould Housing Ombudsman

Double severe maladministration finding - Housing Ombudsman

Double severe maladministration finding Housing Ombudsman

Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings - Housing Ombudsman

Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings Housing Ombudsman

Severe maladministration for Wandle’s lengthy delays on fire doors - Housing Ombudsman

Severe maladministration for Wandle’s lengthy delays on fire doors Housing Ombudsman

Call for evidence on noise complaints - Housing Ombudsman

Call for evidence on noise complaints Housing Ombudsman

Severe maladministration for PA Housing - Housing Ombudsman

Severe maladministration for PA Housing Housing Ombudsman

Two severe maladministration findings for Clarion - Housing Ombudsman

Two severe maladministration findings for Clarion Housing Ombudsman

Hyde’s ‘severely protracted’ complaints handling left resident without redress for nearly a year - Housing Ombudsman

Hyde’s ‘severely protracted’ complaints handling left resident without redress for nearly a year Housing Ombudsman

Severe maladministration finding on Abri case for significant detriment to vulnerable resident - Housing Ombudsman

Severe maladministration finding on Abri case for significant detriment to vulnerable resident Housing Ombudsman

45 high risk cases leads Ombudsman to launch wider investigations into two large landlords - Housing Ombudsman

45 high risk cases leads Ombudsman to launch wider investigations into two large landlords Housing Ombudsman

Resident left in damp home for four years - Housing Ombudsman

Resident left in damp home for four years Housing Ombudsman

Poor fire safety complaint handling by Metropolitan Thames Valley results in severe maladministration finding - Housing Ombudsman

Poor fire safety complaint handling by Metropolitan Thames Valley results in severe maladministration finding Housing Ombudsman

Housing Ombudsman finds severe maladministration on Orbit case - Housing Ombudsman

Housing Ombudsman finds severe maladministration on Orbit case Housing Ombudsman

Landlord to apologise directly to resident after landlord staff ignored and made ‘inappropriate remarks’ on noise complaint - Housing Ombudsman

Landlord to apologise directly to resident after landlord staff ignored and made ‘inappropriate remarks’ on noise complaint Housing Ombudsman

Ombudsman issues special report on Clarion following further investigation - Housing Ombudsman

Ombudsman issues special report on Clarion following further investigation Housing Ombudsman

Special investigation report into Wandle - Housing Ombudsman

Special investigation report into Wandle Housing Ombudsman

Severe maladministration for Notting Hill Genesis after young family left with unsafe windows for 16 months - Housing Ombudsman

Severe maladministration for Notting Hill Genesis after young family left with unsafe windows for 16 months Housing Ombudsman

Residents with cancer and chronic asthma left in damp and mould for almost 2 years - Housing Ombudsman

Residents with cancer and chronic asthma left in damp and mould for almost 2 years Housing Ombudsman

Inquilab’s unacceptable complaints handling - Housing Ombudsman

Inquilab’s unacceptable complaints handling Housing Ombudsman

Special Islington Council Report - Housing Ombudsman

Special Islington Council Report Housing Ombudsman

Ombudsman orders over £9,000 compensation after Abri left residents in damp and disrepair for years - Housing Ombudsman

Ombudsman orders over £9,000 compensation after Abri left residents in damp and disrepair for years Housing Ombudsman

Housing Ombudsman issues special report on Metropolitan - Housing Ombudsman

Housing Ombudsman issues special report on Metropolitan Housing Ombudsman

Severe maladministration finding for Sovereign - Housing Ombudsman

Severe maladministration finding for Sovereign Housing Ombudsman

Onward Homes to apologise and pay £1,000 compensation after overheating led to resident collapsing in her home - Housing Ombudsman

Onward Homes to apologise and pay £1,000 compensation after overheating led to resident collapsing in her home Housing Ombudsman

Social housing green paper: Using our complaints knowledge to respond - Housing Ombudsman

Social housing green paper: Using our complaints knowledge to respond Housing Ombudsman

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