Hybrid Tech Solutions Ltd.

MAIKA is an outsourced online customer support that services the hospitality industry. Our Mission is to help one million SME in travel industry to double their online direct customer with zero risk. What makes us unique compared to other online customer support, is our pricing model. It is designed to help us quickly acquire a new customer because of very low risk to use our services, and we charge customers only on successful transactions. However, it also requires a much higher conversion rate than market benchmarking for stable business growth. Our platform can achieve that high performance with low cost because of a high efficient hybrid operation model where AI modules and operators work simultaneously. Additionally, our multi-level worker system splits all conversations into multiple simple tasks then spreads those workloads to a distributed network of operators. This mechanism helps us to optimize human resources and accelerate onboarding new operators because of the low learning curve. It helps us to cut 50% of the budget on salary in comparison to a full time staff model while keeping the quality of work in the desired SLA. We are facing a lot of challenges from cutting edge Artificial Intelligence to efficiently managing workloads of unskilled operators. A strong background in automation and entrepreneurial knowledge of our team helps us to focus on technology solutions and accelerate go-to-market plans. Our CEO & Founder has an extensive post-secondary education. He graduated with a Master of Automated Control of Technical and Organizational Systems and a Ph.D in Navigation and Air Traffic Control. In 2014, with our CTO (Mr Thanh Tung Pham), he co-founded the company named ATADI which sells domestic air tickets online. And in 2018, he sold the company to VNTRIP – a leading company engaged in hotel bookings. With all of things combined, we believe our mission is obtainable and solves a needed problem of the target market.