HyperQuality, Inc.- An Avaya Company
Outsourcing And Offshoring Consulting
One Convention Place, 701 Pike Street
751 employees
- Employees
- 751
HyperQuality, Inc.- An Avaya Company Overview
- Headquarters
- One Convention Place, 701 Pike Street
- Phone Number
- Available in AeroLeads
- Website
- hyperquality.com
- Industry
- Outsourcing And Offshoring Consulting
- Employees
- 751
- Founded
- 2003
- Funding
- 10.0M
- Company Email
- Available in AeroLeads
About HyperQuality, Inc.- An Avaya Company
HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things: 1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals. HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process: ■ Perform sharp analysis on care methods with constant calibration ■ Provide reliable and valid data for agent improvement ■ Engage in a frequent and thorough review process This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day. What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture. This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.
HyperQuality, Inc.- An Avaya Company Contact Details
Employees by Management Level
Individual contributor
2 profiles
Manager
1 profile
Senior / Lead
1 profile
Associate / junior
1 profile
Department Contact Coverage
| Department | Contacts | Phone | |
|---|---|---|---|
| IT | 1 | 1 | 0 |
HyperQuality, Inc.- An Avaya Company Tech Stack
Engineering
1 profile
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