Indonesia Contact Center Association (ICCA) was established in 2003 and grow membership from a wide range of industries. Industry coverage from Banking, Insurance, Retail, Manufacturing, Energy, Government, and Telecommunication industries. ICCA membership open to all companies that own or manage contact center operations in Indonesia.
With the development of contact center management, ICCA contribute to the development of contact center support for Indonesia’s economy, particularly through customer service. It is expected that with better customer service creates a climate of ease of doing business and public service.
The development of contact centers in Indonesia to grow along with the increasing use of technology and the availability of adequate telecommunications network. Various companies provide contact center services to a wide range of customer services and transactions, both inbound and outbound.
ICCA hopes to contribute to the development of the contact center in Asia Pacific and the world. In addition to providing services for domestic, Contact Center in Indonesia has also provided services to various countries. At the same time has become a destination visit various companies from various countries.
Company Details
- Founded
- -
- Address
- Jakarta Selatan, Dki Jakarta 12830, Id
- Industry
- Non-Profit Organizations
- Website
- https://icca.co.id
- Keywords
- contact center, CRM, Call Center, Customer Service, Customer Satisfaction, Customer Experience, Customer Relationship Management.
- HQ
- JAKARTA SELATAN, DKI JAKARTA
Icca Indonesia Questions
Icca Indonesia's website is https://icca.co.id
Icca Indonesia's LinkedIn profile is https://id.linkedin.com/company/iccaindonesia
Icca Indonesia's industry is
Non-profit Organizations
Icca Indonesia's top competitors are
Tetherfi,
Pos Malaysia Berhad,
Cc-Apac Association,
Telexindo Bizmart,
Exotel,
Nxai,
Kore.ai,
Exodus Sphere International,
Transcosmos Indonesia (Official),
Mitracomm Ekasarana.
Icca Indonesia's categories are Non-profit Organizations
Icca Indonesia's founding year is 2003
