Icona Technology SpA

Icona Technology SpA is the holding behind Icona Srl. Founded in 1996 Icona Srl (www.icona.it) is an Italian vertical-focused ISV (independent software vendor) specialized in remote assistance and customer support. The Company has developed 3 products: 1. Acty - The augmented reality software for saving time and money | www.acty.com Acty is a remote support tool backed by augmented reality which provides real-time video communication between parties and that allows users to manage the support through the screen of a smartphone or smart glasses. 2. Deskoala - A 360 ° efficient CRM Help Desk system | www.deskoala.com Deskoala is a flexible system that converges the shared email addresses, phone lines, and other means of communication used by Help Desk employees. A help desk and ticketing software designed to bring together and manage all customer service requests in one place. 3. Support - Make your remote assistance a remunerative business | www.livecare.it Livecare Support is the support and remote access software that allows you to provide remote assistance to PCs, servers and mobile devices (smartphones, tablets …) wherever you are and at any time. Thanks to the final accounting module, you can set up contract types to invoice the customer service carried out, transforming customer support from a cost center to a profit center.