Iconic Communications Group

Iconic is specialized on business strategies to increase commercial relationship, improve fidelity and loyalty through customer centricity, cross sell, up sale and win-back campaigns, enhance the contact efficiency and communications between companies and their consumers, as well as to provide methodology and analytics to improve the understanding of products/services, market, seasonality, habits and behaviors, voice of customer. We provide high value Contact Center Services for customer care, collections, service desk and telesales through a multi-channel platform by voice, video, chat, email, social network, sms, blaster and IVR self service to enhance customer experience and communication. Including consultancy on credit and collections cycles and programs, customer care services and operations, customer centricity processes and outsourced services to reduce costs and increase productivity (front, middle and back office).