Iconic is specialized on business strategies to increase commercial relationship, improve fidelity and loyalty through customer centricity, cross sell, up sale and win-back campaigns, enhance the contact efficiency and communications between companies and their consumers, as well as to provide methodology and analytics to improve the understanding of products/services, market, seasonality, habits and behaviors, voice of customer.
We provide high value Contact Center Services for customer care, collections, service desk and telesales through a multi-channel platform by voice, video, chat, email, social network, sms, blaster and IVR self service to enhance customer experience and communication. Including consultancy on credit and collections cycles and programs, customer care services and operations, customer centricity processes and outsourced services to reduce costs and increase productivity (front, middle and back office).
Company Details
- Employees
- 6
- Founded
- 2014
- Address
- Ejercito Nacional 436, Chapultepec Morales,mexico
- Industry
- Consumer Services
- NAICS
-
Other Services (except Public Administration)Religious, Grantmaking, Civic, Professional, and Similar OrganizationsSocial Advocacy OrganizationsHuman Rights OrganizationsEnvironment, Conservation and Wildlife OrganizationsOther Social Advocacy Organizations
- Website
- iconicgroup.com.mx
- Keywords
- BPO, Customer Care - Services & Operations, Collections - Operations & Processes, Contact Center Multi-channel, Service Desk, XSell, Winback, Retention, Renewals, Contact Campaings (SMS, Blaster, Whatsapp, Email, Chat, Social Net), Customer Experience, and IVR, PBX.
- HQ
- MIguel Hidalgo, Distrito Federal
Iconic Communications Group Questions
Iconic Communications Group's website is iconicgroup.com.mx
Iconic Communications Group's LinkedIn profile is https://mx.linkedin.com/company/iconic-communications-group
Iconic Communications Group has
6 employees.
View email and phone details for 6
employees at Iconic Communications Group.
Iconic Communications Group's industry is
Consumer Services
Iconic Communications Group's top competitors are
Iconic Communications International Llc,
Iconic Strategy, Marketing & Design.
Iconic Communications Group's categories are Consumer Services
Iconic Communications Group's founding year is 2014
