iConnect Convergence Inc.

Providing Exceptional Customer Experience through Innovative Service Solutions iCONNECT CONVERGENCE INC. (iCONN) is a fully owned subsidiary of ABS-CBN Corporation established in 2013 to provide customer service and relationship management to the parent company, its subsidiaries, affiliates, and customers. With over 10 years of existence, iCONN’s service objective is anchored to provide unparalleled customer experience by creating and deepening good relationships with customers with enabling and world-class customer solutions. The political and business landscape in the past 4 years has significantly changed iCONN’s operating strategies, allowing us to extend our services to non-ABS-CBN clients. Hence, it is with pride that we share the same passion and commitment to being of service and offering our talent not just to the Filipino People but to a global audience. With a culture rooted in service orientation, aligned with ABS-CBN’s vision, mission and values, we bring with us a wealth of experience as a strategic partner. iCONN partners with you to provide innovative Customer Experience solutions for you and your customers - from acquisition, customer care and retention, customer relationship management and back-office support offering a portfolio of best-in-class customer experience services supported by agile technology. We support all digital online channels. We are where your customers are. We are part of the ABS-CBN family and we share the same passion and commitment to be of service to the Filipino people and to offer our talent to a global audience. We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true Kapamilya* in all channels and interactions we serve.