At ICR Evolution we help you connect with your customers in an agile, simple, efficient and productive way.
Our software Evolution allows you to be where your customers are, at the right time and in the most natural way. Answer calls, emails, chats and social media messages from the same platform to offer a 100% omnichannel customer service experience.
We are a flexible and dynamic work team, with a successful journey in the customer experience sector.
Our inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech recognition technology (IVR), predictive dialer, CTI, omnichannel communications management, scripting functionalities and workflow design. A user-friendly solution is key to us, which is why we have gone for a simple web architecture.
Company Details
- Employees
- 44
- Address
- Av. Josep Tarradellas 38, Barcelona,08029,spain
- Phone
- 34-932 289 310
- in****@****ion.com
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- icr-evolution.com
- Keywords
- Omnichannel, Contact center software, Call center software, Live chat, Marcador predictivo, Social customer service, Email, Outbound, Inbound, Cloud software, Software for contact centers, customer experience, customer service, atención al cliente.
- HQ
- Barcelona
Icr Evolution Questions
Icr Evolution's helpline number is 34-932 289 310
Icr Evolution's website is icr-evolution.com
Icr Evolution's LinkedIn profile is https://es.linkedin.com/company/icr-evolution
Icr Evolution has
44 employees.
View email and phone details for 44
employees at Icr Evolution.
Icr Evolution's industry is
Software Development
Icr Evolution's top competitors are
Inconcert,
Total Specific Solutions,
Trueit Systems,
Uh!ive,
Libnova,
Talher S.a.,
Total Specific Solutions Spain,
Icr Software Factory,
Comunica Telecomunicaciones,
Amphora Logistics.
Icr Evolution's support email address is info@icr-evolution.com
Icr Evolution's categories are Software Development
