Illuma

Illuma is a FinTech and R&D company headquartered in Plano, Texas. The organization’s flagship product, Illuma Shield™, replaces traditional knowledge-based authentication practices with an effortless and secure real-time voice authentication solution to enhance caller experience, improve operational efficiency, and prevent fraud in credit union and bank contact centers. Enhancing Caller Experience, Efficiency, and Security With Illuma Shield™, authentication time is reduced by over 90%, allowing callers to be verified seamlessly through their unique AudioPrint™, which captures distinct voice and device characteristics. • Personalized, Frictionless Interactions: Callers enjoy a smooth, branch-like experience without cumbersome security questions. • Efficiency-Driven Support: By eliminating authentication-related delays, agents can focus on assisting callers quickly and effectively. • Advanced Fraud Prevention: Voice biometrics provide a more secure and reliable alternative to traditional authentication methods, significantly reducing the risk of impersonation or fraud. Seamless Integration, Proven Results Our passive voice authentication system works effortlessly in the background, ensuring a seamless user experience from day one. • Rapid Deployment: Implementation takes days, not months. • High Adoption Rates: Over 95% of members invited to enroll opt in. • Agent-Friendly: 100% of agents report ease of use. Empowering Financial Institutions with Cutting-Edge Technology Illuma partners with credit unions and banks to bring enterprise-grade voice biometrics, AI, and machine learning to financial institutions—without the high costs associated with enterprise technology. At Illuma, we are committed to empowering financial institutions with state-of-the-art authentication solutions that enhance security, streamline operations, and elevate the account holder experience.