Incept AI

Android users have a lot of complaints. This is not surprising as the same OS runs on over 24K devices from 3K OEMs often causing basic functionalities to break. This is a widespread problem on Android that we wish to tackle using AI. We are building Neo, a mobile application for real-time AI-driven tech support. The app is supported by a backend that uses an inference algorithm with a crowdsourced knowledge base to compute solutions. The knowledge about a technical issue gets shared across users using our expert system which can perform root cause analysis and match it up with a possible fix in the knowledge base. Providing solution customized for user’s device and navigating complex settings to apply such a solution are two key components of our approach.