Incrementum is the Latin word for Growth
To deliver sustainable, profitable Growth, it is imperative for any business to re-orientate itself from being inwardly focused to structuring itself around the Customer Experience
Incrementum guides companies through this transformation
Process
To deliver the optimal Customer Experience, the following process needs to be followed
1. Establish a thorough understanding of the current Customer Experience
2. Re-imagine the optimal “end-to-end” Customer Experience that
• is clear who you wish to serve
• is relevant
• has removed all friction points
• is differentiated through Hospitality
3. Secure, align and empower the relevant resources to consistently deliver the optimal “end to end” Customer Experience
Differentiation through Hospitality
Hospitality is the business philosophy of Danny Meyer, Founder and CEO of Union Square Hospitality. Importantly, his philosophy is relevant for every business and is not restricted to the Restaurant Industry
In explaining it, a key distinction to establish is the difference between Service and Hospitality
• Service is the delivery of your product – it’s about technical excellence
• Hospitality is how you make people feel
In today’s world, everything can be copied, so your product and service do not differentiate you.
However, Meyer says you can’t copy how he makes his customers feel, so he invests heavily in delivering a powerful Hospitality experience, differentiating his Restaurants from their competitors.
Services
• Management Consulting
• Key-Note Speaker
Contact Details
Email: rob.fleming@incrementumza.com
Mobile: +27 82 924 2235
Company Details
- Employees
- 5
- Founded
- -
- Address
- Johannesburg, Gauteng, Za
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Keywords
- Johannesburg.
- HQ
- Johannesburg, Gauteng
Incrementum Questions
Incrementum's LinkedIn profile is https://za.linkedin.com/company/incrementumza
Incrementum has
5 employees.
View email and phone details for 5
employees at Incrementum.
Incrementum's industry is
Business Consulting and Services
Incrementum's top competitors are
Np Ndlovu Attorneys,
Colonyhq (Pty) Ltd,
Aphelion Group,
Incrementum,
Colonylive,
Vinton Group,
Blue Label Telecoms,
Plug & Play Solutions,
Isibenza Group,
Digital Ecosystems.
Incrementum's categories are Business Consulting and Services
Incrementum's founding year is 2019
