Innovation & Service Design

Passionate design and innovator leader with extensive experience envisioning and delivering human-centered products, services, and experiences. Thrives on transforming ambiguous challenges into differentiated solutions that tangibly improve people's lives. Brings an optimistic, collaborative approach to complex problem-solving. Core strengths: • Leading cross-functional teams through an iterative, user-centered design process to bring meaningful products and services to market. • Conducting research and synthesizing insights to uncover customer needs and seed creative thinking. • Connecting human needs and business goals to fuel actionable strategies. • Facilitating engaging ideation and rapid prototyping to evaluate and refine product concepts. • Coaching colleagues in design approaches while building organizational design capability. • Aligning design initiatives with business goals and strategies for maximum impact. • Creating compelling narratives and visuals to bring ideas to life and inspire teams. Whether tackling opportunities in medtech, healthcare, consumer goods, or beyond, I start with human needs and bring a spirit of boundless possibility to elevate the customer experience.