Company

Inova Solutions

It Services And It Consulting Charlottesville, Virginia, United States 28 employees

Employees: 28
Contacts: 1
Emails: 1

www.inovasolutions.com LinkedIn

Inova Solutions Overview

Headquarters: Charlottesville, Virginia, United States
Website: www.inovasolutions.com
Industry: It Services And It Consulting
Employees: 28
Founded: 1984
NAICS: Computer Systems Design and Related Services

Other Computer Related Services

Keywords

call center reporting call center metrics readerboards wallboards call center dashboards mass notification campus safety campus security network clocks agent desktop reporting web-based dashboards call center digital signage

About Inova Solutions

Inova Solutions provides contact center performance management solutions that help improve service levels through the use of actionable, real-time metrics and consolidated reporting. Inova's performance management solutions extend the value of existing reporting systems such as Avaya, Cisco, ININ and Genesys, by providing custom views and calculations and alert messaging when metrics are out of compliance. Large and small contact centers across all industries use our solutions to quickly identify and proactively address ‘in-moment’ performance issues and emerging daily trends before they lead to serious customer service issues or missed objectives in service level.