Insight6 Kent

We offer the end to end customer experience solution. CX reviews, widely known as mystery shopping, involve our research team visiting your business to experience the service your team offers and then reporting back on the findings. The criteria for the CX reviews is tailored for your business. The feedback you receive can then inform decision making across the board and improve overall business performance. Our product portfolio also includes instant insights, which is a total feedback solution which helps you analyse the feedback you receive from your team and your customers. Instant insights also offers a two click solution to get your positive feedback directly to your Google or any public review site, to increase your ratings and drive new customers to you. Not to mention repeat business from your existing customers. Finally you have direct access to a local CX expert who can give you and your team expert guidance in how to get the most from the customer and employee feedback that you generate.