Insighter Learning

Carmen’s journey from a salesperson to running a sales training company began with one key realization: sales are always in demand. Whether business is slow or booming, sales are what keeps things moving. But the real turning point for her came from a personal experience that made her see how much potential everyone has – they just need a little guidance. Back when she was a sales coordinator at Mandarin Oriental KL, she had a call with a client and kept saying things like, “My director said we can…” or “I’ll check with my director…” After the call, her director pulled her aside and gave her advice that stuck: “Next time, use your name. You’re the salesperson, not an order-taker.” That feedback hit her hard because it made her recall another conversation. A client she had been working closely with asked, “Can I speak to your manager? It feels like you’re always getting answers from her, so maybe it’s faster if I just go to her.” That was the wake-up call she needed. She realized she wasn’t showing clients that they could trust her to solve their problems. So, she asked her director for clarity on what decisions she could make on her own and started owning those client conversations. Instead of passing everything up the chain, she began saying things like, “I hear you. Let me discuss it internally and get back to you.” Clients stopped asking for her manager and started trusting her instead. That experience taught her that with the right skills and mindset, anyone can sell. And sales happen everywhere – from recommending a restaurant to closing a million dollar deal. Not just in sales roles. That’s why she decided to be a sales trainer, with a simple mission: Help everyone sells better and feel good about selling.