IP Integration Philippines

IPI Philippines is a digital transformation specialist focusing totally in the Contact Center, as well as products from leading vendors, such as Avaya, Verint and Microsoft, IPI’s software development division delivers a suite of software applications that provide enhanced functionality in the areas of Artificial intelligence, robotics, intelligent call routing, application integration and business intelligence. With vast experience in PCI-DSS and GDPR we are well equipped help its clients to protect its data and reduce its security risk. IPI provides consultancy services focused on the business process and challenges relating to customer contact and internal communication. This approach enables us to make strategic recommendations which encompass technology, people and business processes. The methodology also ensures that any telephony projects, support and integration services are delivered with a deep appreciation of not only how a business works, but also what its customers and stakeholders need and expect. Our analytics and consultancy business is focused on helping our clients to realize commercial value from their customer operations. We do so by identifying and then exploiting opportunities for cost reduction, revenue enhancement and improved customer value through operational and infrastructure performance improvements and transformation. IPI are an Avaya Diamond Partner and system integration specialist, With experience of working in the Avaya Channel for over 20 years, it is our knowledge, experience and integration which has become a key differentiator for IPI in comparison to the numerous traditional Avaya resellers. In addition, as the Avaya portfolio has become ever more integrated and complex, particularly in the wide range of technology integration components, IPI have continually increased resource and professional service capability around these areas to ensure a consistent delivery of high levels of customer service.