ITSM Value - #RedefiningService

We have an unswerving belief that IT can and should deliver value to the business. In todays challenging world of IT transformation, digitalisation and growing customer experience expectations we work closely with our customers to design, build, and implement operational strategies to deliver clear and measurable IT Service management outcomes. Value Model Assessment We developed the ITSMValue Model which quickly identifies your companies ability to deliver value to the business. Covering the five disciplines of People, Process, Technology, BRM and Vendor Management, it helps break away from being a fire fighting IT dept, gives an actionable plan to move up the value chain, gives companies a model for delivering against their business objectives. 30-60-90 day attack plan Tactical plan with objectives broken into 30, 60 and 90 days across People, Process, Technology, BRM and Vendor Management (or just focus on one). This provides fast results and provide a platform for strategic change. We can build your plan, or help you execute the one you have. Operational Transformation—Meek to Magic A 1—2 year plan, with strategy, roadmap, continuous improvement plan across People, Process, Technology, BRM and Vendor Management (or just the areas need to achieve your objectives) to achieve your companies ability to deliver measurable value to the business. We can run the programme, just be a guiding hand, or work with you tactically on different elements. The full list of services is below: -Service Strategy -Design, Build, Optimise -Interim Management -Coaching and Mentoring -Awards and Certifications -SIAM -Service Integration -Adhoc advice and guidance -Customer Experience -Continuous Improvement -Business Relationship Management -Vendor Management -Procurement -On-line training -Clasroom training -Reporting & Dashboards -Lifecycle Management