JLC - Jana Lehmann Consulting

*** Mission *** At JLC, we enable our clients to deliver outstanding Customer Service through trustworthy outsourcing partners. We continuously raise the partner standards towards extraordinary customer experiences and provide our clients exceptional outsourcing flexibility, business continuity, innovation, and material cost benefits. *** JLC in a nutshell *** JLC specialises in Customer Service Outsourcing in mature and emerging markets in Europe, the Middle East and North Africa (MENA) and the Asia-Pacific (APAC) region. JLC supports companies in identifying their Customer Service Outsourcing potential, developing and executing a tailored outsourcing strategy, and handling the outsourcing process entirely to enhance the customer experience while gaining flexibility, cost favorability, and minimising risks. This includes onshore and offshore outsourcing services for multiple languages to multi-lingual hubs or dedicated countries. Beyond that, JLC provides consulting in Customer Service Improvement projects and offers individual Intercultural Leadership Mentoring.