John Dilley Consulting

Demystifying the complexities of the insurance industry John Dilley Consulting is an independent consultant, helping insurance buyers navigate the complex world of insurance to maximise value from advisers. • When it comes to buying insurance, you want your adviser to be professional, responsive, straightforward and transparent. • Your insurance programme should simplify your complex world. • Yet time and confidence are eroded when it falls to the insurance buyer to unravel the arcane, shine a light through the opaque, and battle for innovation over convention. We act solely in the client’s interests without the conflict of payments by insurance companies or the encumbrance of a misaligned corporate strategy. We complement your existing insurance management capability with our experience to optimise your ability to make informed decisions about insurance procurement and adviser selection. Services: 1. Specific Issue Review We navigate you through the intricacies of the specific area of concern by undertaking a comprehensive evaluation and providing detailed recommendations for remediation 2. Broker Performance Audit It is prudent to benchmark performance, even if you are confident in your broker. We undertake a comprehensive review of your broker’s performance and report on weaknesses and failings, responsibilities and timeframes for corrective action, and how improvement should be measured. 3. Broken Firm Search Coordination of a broker capability review to identify the firm best able to align to your business objectives and enhance value in service and cost. We also manage the transition through implementation of the change process. 4. Performance Management Ongoing retention of John Dilley Consulting to manage broker service performance and coordinate insurance procurement requirements, overseeing the renewal process or having a constant ongoing supervisory role.